Cruisers Not Happy After Cruise Cancelled Due to Mechanical Issues

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Cruisers are not happy after Norwegian Cruise Line was forced to cancel a 10 Day Southern Caribbean Cruise after a mechanical problem caused issues aboard the Norwegian Jade.

The 2,700 passengers were disembarked in Puerto Rico, and were flown back to Miami, where the cruise originated.

Passengers were informed of this news via a letter Sunday night in their staterooms from the ship’s captain, Frank Juliussen. It stated that mechanical issue had to do with the ship’s propulsion and steering. However, all other systems were fully operational, and their safety was not at risk.

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The crew stayed aboard Jade as it sailed back to Miami, where it has spent several days in dry dock for repair. As of now, the November 26 cruise set to sail today is still a go; however, the itinerary has been altered. See picture below:

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Norwegian Cruise Line is compensating passengers with a full refund and a credit equal to the price paid to be used for a future cruise. NCL booked charter flights back to Miami and offered passengers who were making their own travel arrangements up to $650 to cover flight changes.

Norwegian Jade departed Miami on November 16 for a 10-night cruise. The ship spent one day at sea before reaching its first stop, San Juan, where the cruise ended. Scheduled stops at St. Kitts, Barbados, St. Thomas, St. Lucia and St. Maarten were canceled.

Many people in our Norwegian Jade Freestyle Cruisers group were not happy with this cancellation. They said that NCL pretty much left them “high and dry.”